Support

Need a hand with LitUp? We're here to help — whether you're a business publishing offers or a creator booking your next collab.

Contact us

Email support@litup.biz and we'll get back to you, usually within one business day. Please include your account email and, if it helps, a screenshot of what you're seeing.

Common questions

I didn't get my sign-in code. Codes arrive by email within a minute. Check your spam folder, make sure you entered the right address, and tap "Resend code" if needed.

How do offers work? Businesses publish an offer with a perk and time slots. Creators request a slot; when the business accepts, the creator gets a unique code to show at the venue.

How do businesses record a visit? On the Verify screen, scan the creator's QR code or type it in. Each visit is credited to that creator.

How do I delete my account? Open your Profile and choose "Delete my account". This permanently removes your account and associated data.

More

See our Privacy Policy and Terms of Service.